Welcome to Niramaya ("we", "our", or "us"). We value your privacy and are committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Niramaya mobile application and related services.
1. About Niramaya
Niramaya is a digital healthcare platform that enables users to:
- Book doctor consultations
- Schedule laboratory tests
- Access fertility care services
- Request palliative care support
- Store and manage Electronic Patient Records (EPR)
- Upload and access medical reports
- Manage healthcare information securely
2. Information We Collect
Personal Information
- Full Name
- Email Address
- Mobile Number
- Residential Address
- Date of Birth
- Gender
- Profile Information
Health Information
To provide healthcare services, we may collect health-related information including medical history, symptoms, medical reports, prescriptions, fertility-related information, palliative care information, consultation details, and laboratory reports.
Photos and Documents
You may voluntarily upload medical reports, prescriptions, diagnostic images, laboratory reports, and profile photographs.
Appointment Information
We collect appointment history, consultation records, laboratory bookings, health package bookings, and service requests.
Device Information
We may collect limited technical information such as device model, operating system version, app version, crash logs, and device identifiers to improve application performance.
3. How We Use Your Information
- Create and manage your account
- Provide healthcare services
- Schedule appointments
- Connect you with healthcare providers
- Store Electronic Patient Records
- Improve application performance
- Provide customer support
- Send appointment notifications
- Maintain platform security
- Comply with legal obligations
4. Electronic Patient Records (EPR)
Niramaya allows users to securely store prescriptions, laboratory reports, imaging reports, medical history, and other healthcare documents within their account.
5. Data Sharing
We do not sell your personal information.
Your information may be shared only when required to provide healthcare services with doctors, hospitals, diagnostic laboratories, fertility specialists, and palliative care providers. We may also disclose information where required by law.
6. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your information. While we strive to protect your data, no method of electronic storage or transmission is completely secure.
7. Data Retention
We retain information only as long as necessary to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements.
8. Your Rights
- Access your personal information
- Update or correct your information
- Request deletion of your account
- Request deletion of your personal data
- Withdraw consent where applicable
9. Children's Privacy
Niramaya is not intended for children without appropriate parental or guardian supervision. If we discover unauthorized collection of a child's information, we will take reasonable steps to remove it.
10. Third-Party Services
We may work with trusted healthcare providers, laboratories, cloud service providers, notification providers, and video consultation platforms to deliver our services.
11. Cookies and Similar Technologies
We may use local storage and similar technologies to improve application functionality and user experience.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes become effective when published on this page.
13. Contact Us
Niramaya Support
Email: support@niramaya.com
Website:abyro
14. Consent
By downloading, accessing, or using the Niramaya application, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and processing of your information as described herein.